1. Booking
Customers can book available sports facilities through the Bat & Ball Sports website or through our designated booking partners.
A booking is confirmed only after the required payment has been successfully completed.
Customers are responsible for selecting the correct location, sport, date, time, and number of players before completing their booking.
Once a booking is confirmed, the customer will receive a booking confirmation through the available communication channel.
2. Cancellation
Customers may cancel or request to reschedule a booking subject to the applicable cancellation timeframe and conditions.
Bookings cancelled at least 24 hours before the scheduled start time may be eligible for a refund or rescheduling.
Bookings cancelled less than 24 hours before the scheduled start time may be non-refundable and non-reschedulable, unless otherwise approved by Bat & Ball Sports.
3. Rescheduling
Where applicable, customers may request to reschedule their booking subject to:
- Availability of the requested time slot
- The applicable cancellation/rescheduling timeframe
- Any difference in booking price
A rescheduled booking cannot be cancelled again unless otherwise approved by Bat & Ball Sports.
4. No-Shows
If a customer does not arrive for their confirmed booking and does not cancel within the applicable cancellation period, the booking may be treated as a no-show.
No-shows are generally non-refundable and non-reschedulable.
5. Late Arrival
Customers are expected to arrive on time.
Late arrival does not automatically extend the booking beyond the originally booked time. The facility may need to be made available to the next customer at the scheduled end time.
6. Facility Changes or Cancellation by Bat & Ball
If Bat & Ball Sports needs to cancel, modify, or relocate a booking due to circumstances such as facility maintenance, operational requirements, safety concerns, weather conditions, or other circumstances beyond our reasonable control, we will make reasonable efforts to:
- Offer an alternative available time or location; or
- Provide an applicable refund where appropriate.
7. Refunds
Where a refund is approved, the refund will normally be processed through the original payment method, subject to the payment provider's processing procedures.
The time required for the refund to appear in the customer's account may vary depending on the customer's bank or payment provider.
8. Promotional Offers
Bookings made using promotional offers, discounts, packages, memberships, or special rates may be subject to additional terms and conditions.
Where applicable, the terms of the specific offer will take precedence.
9. Booking Errors
Customers should carefully review their booking details before making payment.
If a customer identifies an error in a booking, they should contact Bat & Ball Sports as soon as possible. We will make reasonable efforts to assist, subject to availability and the applicable booking policy.
10. Policy Updates
Bat & Ball Sports reserves the right to update this policy from time to time. The applicable policy at the time of booking will generally apply to that booking, subject to applicable law.
Need Help?
For booking, cancellation, rescheduling, or refund enquiries, please contact our customer support team through the contact details provided on our website.