Return & Refund Policy – Bat & Ball Sports Avenue

At Bat & Ball Sports Avenue, customer satisfaction is our priority. We take great care to provide high-quality sports gear, apparel, and accessories. Please read our return and refund policy carefully before making a purchase.

1. No Refund Policy

• We operate on a No Refund Policy for all products once purchased.
• Refunds are not provided for change of mind, incorrect selection, or personal preference.

2. Returns & Exchanges

We allow returns or exchanges only in the following cases:

• The product received is damaged or defective.
• The product received is incorrect (different from the order placed).

To be eligible for a return/exchange:

• The item must be unused, in original packaging, and with all tags intact.
• Proof of purchase (invoice or receipt) is required.
• The request must be raised within 3 days of delivery.

3. Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned or exchanged, including but not limited to:

• Sports apparel (if worn).
• Protective gear (helmets, pads, gloves).
• Custom or special-order products.

4. Process for Returns/Exchanges

• Contact our team at batandballsportsavenue@gmail.com or call +971 54 547 3434 within 3 days of receiving your order.
• Provide details of the issue with supporting photos if required.
• If approved, the product must be returned to our store:

Bat & Ball Sports Avenue
📍 Al Wahda Mall Extension, 2nd Floor, Hazza bin Zayed Street, UAE

Once inspected, an exchange or store credit will be provided (no cash refund).

5. Shipping Costs

• Customers are responsible for the cost of returning items unless the item is defective or incorrect.
• Shipping charges are non-refundable.

6. Contact Us

For return or exchange requests, please reach us at:

📧 batandballsportsavenue@gmail.com
📞 +971 54 547 3434